Iconic leaders and brands play offense, not defense during time of disruption says, #CX expert, @scottmckain. Playing offense means being innovative to establish greater connectivity with customers.
All episodes of #onthefly: https://t.co/29Hqi36mLk#CXtips #customerexperience pic.twitter.com/gB3I79FOyq— Oracle Marketing (@OracleMarketing) July 12, 2020
