Marketers have reimagined #CX in a time of decreasing brand loyalty. @holloid shares how marketers are shifting focus to customer retention by optimizing their strategy with: hyper-personalization, #AI, and reinvigoration of #loyalty programs. https://t.co/QtuFVwjfet pic.twitter.com/UCMGoCEHHh
— Oracle Marketing Cloud (@OracleMktgCloud) March 18, 2021