AwareX, the leading digital customer experience provider for the telecom industry, announced that the AwareX Digital Customer Engagement Suite was awarded the esteemed TM Forum Customer Experience Management (CEM) Conformance Certification for business-critical customer engagement. AwareX’s dynamic digital communications suite is first-of-its-kind and includes nine carrier-grade, cloud-native solutions to help service providers engage with and influence their customers in both human and scalable ways. The AwareX solution not only improves customer engagement, but boosts NPS, reduces churn and improves revenue. Additionally, the suite works with multiple backend systems, matching data with multiple communications-centric customer journeys and proactively tailoring the experience with the right digital interactions, at the right time and often addressing issues before the end user even knows they exist.