Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced it has appointed Jay Bellissimo as Chief Operating Officer, effective January 19, 2021. Please click here to read more…
Bright Pattern, a leading provider of AI-powered cloud omnichannel contact center software, has seen new approaches taken to mitigate the recent challenges from COVID-19 and increased acceleration of innovative digital approaches to better serve customers. Please click here to read more…
Ogilvy announced that James Nicholas Kinney has been appointed Global Chief Diversity, Equity & Inclusion Officer and Chief People Officer for North America. Please click here to read more…
Mindstream Interactive continues its series of data-driven reports helping marketers deliver a better customer experience (CX) with 2021 Top CX Trends: Things Have Become Personal. Please click here to read more…
Augeo, a leader in consumer, member, and employee loyalty and engagement solutions, announced today that it has acquired Deluxe Rewards, formerly a business entity of Deluxe Trusted Business Technologyâ„¢ company. Please click here to read more…
Corsight AI, a leading facial recognition solution provider, announced the appointment of the UK’s former Surveillance Camera Commissioner Tony Porter as its Chief Privacy Officer. Please click here to read more…
Mintegral announced that it has continued to meet the requirements set forth by the Interactive Advertising Bureau (IAB) Tech Lab Open Measurement SDK certification. Please click here to read more…
Springbot, a marketing automation and attribution platform for online retailers, announced it has closed $14M in financing led by Sterling National Bank. Please click here to read more…
McCann announced that Singleton Beato has been promoted to the brand new role of Global EVP, Chief Diversity, Equity and Inclusion Officer. Please click here to read more…
Creatio has been positioned as a Leader in the Grid Report for Business Process Management | Winter 2021 and Grid Report for CRM | Winter 2021 by G2, Please click here to read more…
88% of employers are increasing investment in mental health programs and 94% expecting to expand virtual wellness services in 2021, according to Wellable’s fourth annual report Please click here to read more…
LiveXLive Media, a global platform for livestream and on-demand audio, video and podcast content in music, comedy and pop culture, announced that it has surpassed over 1 million paid subscribers for its LiveXLive streaming platform. Please click here to read more…
UENI Ltd, the London-based creator of free websites for small businesses announced that it is extending its support to entrepreneurs and small business owners. Please click here to read more…
Amazon Chime, a communications service from Amazon Web Services (AWS), is now available in the 4me service to make it easier for support specialists working from home to collaborate with their colleagues. Please click here to read more…
Customer Support Transformation: The Guide to Essential Practices and Metrics, the new research-based report by Service Excellence Research Group (ServiceXRG) in collaboration with TeamSupport Please click here to read more…
Ambition, the leader in sales gamification and coaching software, announced its position as a market leader in the newly released G2 Winter 2021 Grid Report for the following categories: Sales Gamification Software, Sales Performance Management Software and Sales Coaching Software. Please click here to read more…
NYNJA, the security-first, all-in-one communications platform for mission-critical telecommunications needs, announced that Jason Liberatore has been named Director of Business Development. Please click here to read more…
Mintegral, the programmatic advertising platform owned by Mobvista, announced that it has earned the ISO/IEC 27001: 2013 standard certification. Please click here to read more…
Glia, a leading provider of Digital Customer Service, announced that it has raised $78 million in Series C funding, bringing Glia’s total fundraising to $107 million. Please click here to read more…
Genesys, the global leader in cloud customer experience and contact center solutions, announced Genesys COVID-19 Vaccine Rapid Response. Please click here to read more…
iClick Interactive Asia Group Limited, an independent online marketing and enterprise data solutions provider in China, announces the addition of Mr. Philip Kan to its Board of Directors (the “Board”), effective January 1, 2021. Please click here to read more…
Yext, Inc., the Search Experience Cloud company, announced its designation as a leader on the G2 Grid for top Enterprise Search Software products. Please click here to read more…
Moore, a leading provider of performance-driven marketing solutions, announces today the acquisition of Amergent, a direct marketing and donor management software company dedicated to serving the nonprofit industry. Please click here to read more…
Tapad, the global leader in privacy-safe, cross-device digital identity resolution, announced today its completion of two key information security audits, necessary to attain its first Service Organization Control (SOC) 2 Type 2 certification Please click here to read more…
Simplr, a human-first, machine-enabled customer experience solution, has partnered with Gorgias to provide eCommerce brands with a customer service stack that is custom-built to turn contact centers into revenue drivers via 24/7 rapid-response digital customer engagement. Please click here to read more…
CoSell, a SaaS platform for B2B companies to find customer overlaps with partners to facilitate warms introductions, announced it has raised $2MM million in seed funding Please click here to read more…
Gong, the revenue intelligence platform leveraging artificial intelligence to transform revenue teams, announced the launch of its Complete Coaching solution Please click here to read more…
PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, formally announced the addition of Susan Quinn as Vice President of Enterprise Solutions. Please click here to read more…
Digital signage and in-location experience management platform Raydiant has released the findings from its second annual State of Consumer Behavior Report. Please click here to read more…
Cresta, the real-time optimization platform for customer conversations, announced the launch of Cresta for Customer Service, designed to enable customer care teams to deliver more personalized customer experiences. Please click here to read more…
Dubber, the global leader in Unified Call Recording & Voice Intelligence announced it has acquired Speik Please click here to read more…
IstTek announces that it has recently joined the Cisco Solution Partner Program as a Solution Partner. Please click here to read more…
Aviso, the only AI Revenue Intelligence platform that closes the loop from predictive forecasting to turn-by-turn deal guidance, announced that it has filed 4 additional patents, successfully achieved the coveted SOC II Type II certification Please click here to read more…
Clear Channel Outdoor Americas introduced a more effective way for brands to reach highly coveted B2B audiences as they leverage the company’s audience planning solution: RADARView. Please click here to read more…
SearchBlox developed SearchAI SmartSuggest because users struggle to choose the correct search terms. Most internet users are familiar with autocomplete or typeahead, which provides search suggestions that start with the keyword you type. Please click here to read more…
Raydiant, a digital signage and experience platform company, today announced its alliance with XITE, a music video platform. Please click here to read more…
Broadvoice, an award-winning provider of hosted voice, unified communications (UC) and SIP trunking services for businesses, announced a minority investment from Crestline Investors Inc. (Crestline), an institutional alternative investment management firm. Please click here to read more…
AcuityAds Holdings Inc., the leading technology company that enables advertisers to connect intelligently with audiences, has been officially named to the inaugural 2020 AdExchanger Programmatic Power Players list. Please click here to read more…
IWCO Direct, a leading provider of data-driven direct marketing solutions, announced that Mike Parker has joined the company as Chief Marketing & Solutions Officer. Please click here to read more…
Dialpad, Inc., the leading AI-powered cloud communications platform, today announced that SoftBank Corp. (“SoftBankâ€) joined a previous $100M Series-E funding round, led by OMERS Growth Equity, through a $10M investment. Please click here to read more…
Qualtrics, the leader in customer experience and creator of the experience management category, announced that Cloudflare, a security, performance, and reliability company, has selected Qualtrics BrandXM. Please click here to read more…
Deloitte Digital announced a new offering uniting the organization’s experience in large scale contact center transformations and human-centered design with the latest capabilities of Salesforce Service Cloud Voice. Please click here to read more…
ArenaCX, the world’s first customer service marketplace delivering responsive support to businesses, announced their partner app listing in the Zendesk Marketplace Please click here to read more…
Soprano Design, a global leader in the fast-growing communications platform as a service (CPaaS) market, has acquired Silverstreet, another leading CPaaS provider based in the APAC region, solidifying Soprano’s position as a top CPaaS solution provider globally and accelerating Soprano’s ambitious growth strategy. The acquisition further extends Soprano’s operational footprint in Asia and Europe and … Read more
Adverty AB (publ) announces the release of its Unity SDK on Unity Asset Store, providing developers with easy access to its patented ad technology for unobtrusive in-game advertising. Please click here to read more…
SalesHood, the leading all-in-one Sales Enablement Platform, is partnering with Winning by Design, the highest-rated sales training company on G2, to jointly offer Remote Selling Mastery Coaching Memberships for sales and customer success teams. Please click here to read more…
LiveXLive Media, a global platform for livestream and on-demand audio, video and podcast content in music, comedy and pop culture, and owner of PodcastOne, Slacker Radio and React Presents, announced that it has engaged J.P. Morgan as its financial advisor Please click here to read … Read more
3radical, the leader in audience engagement and earned data solutions, announced a recent project with Essilor Ltd., the world’s leading ophthalmic lens manufacturer. Please click here to read more…