Shep Hyken

A repeat customer does not equal a loyal one. Discover the top obstacles to establishing customer loyalty and what you can do to circumvent them.

Convenience alone can draw customers in the door — and keep them coming back. Are you doing enough to add convenience to your customer experiences?

Want to create a company culture that promotes customer service from the inside out? Learn how in six easy steps.

You can do everything right and still get complaints. With this five-step strategy, you can tackle complaints with ease while improving customer satisfaction.

The moment you want a customer to come back, and they do, they have, in a sense, renewed their relationship with you.